After you sign up, onboarding is straightforward. Kickoff confirms the outcome you want and the questions the assistant must handle, and we gather your content. In the build we structure that content, stand up the assistant, and style it to your brand. Then you review, testing it against your own top questions and signing off before anything is public. At launch it goes live. From there it settles into a monthly rhythm of keeping it current and reporting on questions, quality, and leads.
Signing up is the start of a working relationship, not a handoff into a black box. Here is what the managed path looks like.
1. Kickoff
We confirm the outcome you want, the questions the assistant must handle well, and who your customers are. We agree on scope and tone, and we set expectations for the timeline. You get one point of contact for the whole engagement.
2. We gather your content
We collect the material worth answering from: service and product pages, FAQs, policies, and anything else your customers ask about. You do not have to reformat it; that structuring is our job.
3. Build
We structure your content so the assistant answers accurately, stand it up, and style it to your brand so it feels like part of your site. This is the labor-heavy stretch, and it is where the quality comes from.
4. Your review and sign-off
Before anything goes public, you test the live assistant against your own top questions. We tune scope, tone, guardrails, and lead capture until you are happy. Nothing launches without your sign-off.
5. Launch
It goes live on your site and starts answering customers around the clock.
6. The ongoing rhythm
This is the managed part. We keep the assistant current as your business changes, watch how it is being used, and send you a monthly report: top questions, answer quality, and where leads came from. That report also shapes the next round of improvements, so the assistant gets better over time rather than drifting.
Questions before you start?
See the FAQ, read how it works, or book a discovery call.
- Kickoff
- Content gathering
- Review and sign-off
- Launch
- Monthly rhythm
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